Free US shipping and returns

Shipping & Returns

SHIPPING POLICY

We offer free ground shipping for all domestic US orders! For 1-2 days shipping, prices will be calculated at checkout.

Shipments are fulfilled Monday through Friday during normal business hours (Eastern  Standard Time) excluding major holidays.

Unfortunately, we do not offer international shipping at this time. We hope to be able to offer international shipping soon so please check back in with us!

 

RETURN POLICY 

Our mission is to help find the best match for your skin. If you are not pleased with your product(s), we will accept your full-sized product for a return (no exchange), as long as the product is at least half full and received within 30 days of the initial purchase.

Returned item(s) must be received at our facility within 2 weeks of receiving the return label that will be emailed to you. If this is not fulfilled in time, we will not able able to authorize a full refund or send another return label.

 

Steps to return:

1. Contact customer Care

If you would like to return an item that was purchased online, please contact our customer care at info@oeuvreskincare.com. Our team will be more than happy to assist with a free of charge return label for returns that meet our our policy guidelines. Please make sure to reach out to our Customer Care team before sending in a return.

2. Complete return form and print label

Return labels will be sent to the email address attached to your original order. Returns can only be processed if our return form is included in the shipment.

3. Pack you return item(s)

Safely pack you item(s) and include the return form. All returns must be received at our facility within 2 weeks of the returned item authorization being emailed, otherwise we will not  authorize a refund.

 

Can I exchange for something else?

Unfortunately- we do not offer any exchanges.

 

I received my order with broken/missing items, or my package is missing. What should I do? 

If any of these apply, please contact our customer care team as soon as possible after you have received your delivery or have noticed your package is missing after receiving a delivery confirmation email. For missing packages, please wait a minimum of 2 business days to file a claim with the carrier before sending a replacement request. We are not able to assist with items that may have arrived missing and or broken outside of the 30-day return policy and without a photo of the broken items or package. We are also unable to assist 15 days after the package is marked as delivered. Any items claimed to be broken or  damaged will need to be to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.

 

 

 

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